Terms & Conditions

• "Service" means the CrewShot web application, related software, APIs, and features we make available.
• "Account" means the account you create to access the Service.
• "You" or "Customer" means the individual or entity that has registered for or uses the Service.
• "Your Content" means the photos, metadata, customer information, project data, estimates, notes, and other content you upload, import, or create in the Service.
• "End Customer" means a customer of yours whose information you add to the Service or with whom you share content via a portal, report, or estimate link.
• "Subscription" means a paid plan providing access to the Service for a recurring billing period.

CrewShot is a photo-documentation and project-management tool for contractors and field service businesses. It lets you capture, import, organize, and share job-site photos, manage customers and projects, generate reports, build estimates, request payments, and share a client portal with your customers. We may add, change, or remove features over time.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your Account. Notify us promptly at support@crewshot.net if you suspect unauthorized use.

If you create an Account on behalf of a company, you represent that you are authorized to bind that company to these Terms, and "you" refers to both you and that company.

The Account belongs to the legal entity or individual that registered it. If a dispute arises over who controls an Account (for example, between a business and an employee), we may, in our reasonable discretion and subject to applicable law, determine the rightful owner based on the registration and billing information on file, or require the parties to resolve the dispute before we take action. We are not responsible for resolving internal disputes between you and your employees, contractors, or partners.

New accounts include a 14-day free trial. A payment method is required to start the trial, and your subscription begins automatically when the trial ends unless you cancel before then. Subscriptions are billed in advance through our payment processor, Stripe, at the plan price in effect when you subscribe.

Automatic renewal. Your Subscription automatically renews at the end of each billing period (monthly, unless otherwise stated) and your payment method on file will be charged the then-current price for the next period, until you cancel. By subscribing, you authorize us and Stripe to store your payment method and charge it on a recurring basis. You may cancel at any time as described in Section 6 to stop future renewals.

We may change plan pricing on a going-forward basis with reasonable advance notice; price changes take effect at your next renewal after the notice.

You can cancel your Subscription at any time from your account settings. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you will retain access to paid features until then. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods or for periods during which you did not use the Service.

Cancelling is how you end your plan, and you keep access until the end of your current billing period. We do not offer a separate self-service option to delete your account. If you would like your personal information deleted, contact us at support@crewshot.net as described in our Privacy Policy, and we will process your request as required by applicable law.

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, and similar taxes, duties, and assessments associated with your Subscription, excluding taxes based on our net income. If we are required to collect such taxes, they will be added to your charges.

If a payment fails or your Account is past due, we may suspend or limit your access to paid features after reasonable notice, and we may attempt to recharge your payment method. You remain responsible for all accrued and unpaid fees. If we refer an overdue balance for collection, you agree to pay the reasonable costs of collection, including legal fees, to the extent permitted by law. We will not delete or hide your photos and projects solely because a payment fails; however, content may be removed after extended periods of non-payment as described in Section 17.

You retain all ownership of Your Content. You are solely responsible for Your Content and for having the rights and any necessary consents to upload it — including, where applicable, consent to photograph a property or person, and consent to store the personal information of your own End Customers. You represent that Your Content does not infringe the rights of any third party and does not violate any law.

You grant CrewShot a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, reproduce, and display Your Content solely as needed to operate, maintain, secure, and provide the Service to you — including generating reports and serving the client portal, report, and estimate links you choose to share. This license ends when Your Content is deleted from the Service, except for content retained as required by law or residing in routine backups for a limited period.

We may generate aggregated or de-identified data from use of the Service (data that does not identify you, your End Customers, or any individual) and may use such data to operate, analyze, improve, and develop the Service and our business.

We may also use Your Content to develop, train, and improve features and models — including machine-learning and artificial-intelligence models — used to provide and enhance the Service (for example, to help automatically tag, organize, or analyze photos). Any models we train are used to operate and improve the Service and are not sold or licensed to third parties as standalone models. We will not sell Your Content.

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into our products and services without restriction or obligation to you.

The Service lets you generate shareable links (for portals, reports, and estimates) that allow your End Customers to view content and respond without creating an account. You control which projects and content are shared and when sharing is enabled. Anyone with a valid link may view the associated content, so share links only with intended recipients. You are responsible for the content you make available through these links.

You agree not to:

• upload content that is unlawful, infringing, or that you lack the rights to use;
• use the Service to violate the privacy or rights of others;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with, disrupt, or place undue load on the Service or its infrastructure;
• reverse engineer, resell, or sublicense the Service except as permitted by law;
• use the Service to send spam or transmit malware; or
• use the Service in violation of any applicable law or regulation.

The Service relies on third-party providers to function, including Supabase (authentication and data/photo storage), Stripe (payments), Resend (email delivery), Amazon Web Services (hosting), and Google Maps Platform (address autocomplete and geocoding). The Service may also let you connect or interact with third-party applications. Your use of any third-party service is governed by that provider's terms, and we are not responsible for the acts, omissions, availability, or content of third-party services.

The Service, including its software, design, and branding, is owned by CrewShot and protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as described here.

Trademarks. "CrewShot" and our logos are our trademarks. You may not use them without our prior written permission, except to factually identify the Service. Likewise, you grant us no rights in your trademarks except as needed to display your logo and branding within your own Account, reports, and portal as you configure them.

These Terms remain in effect while you use the Service. You may stop using the Service and cancel your Subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or if necessary to protect the Service or other users. We will not delete or hide your photos and projects solely because a free trial ends; however, accounts and content may be removed after extended periods of non-payment or account closure, subject to applicable law. Upon termination, your right to use the Service ceases; you should export any content you wish to keep before your Account closes.

We may suspend, disable, or limit access to all or part of the Service — including specific content or links — without liability if we reasonably believe doing so is necessary to prevent harm, comply with law, address a security or operational risk, or respond to a violation of these Terms. Where practicable, we will provide notice.

Please read this section carefully — it affects your legal rights. Except as provided below, you and CrewShot agree to resolve any dispute, claim, or controversy arising out of or relating to the Service or these Terms through final and binding individual arbitration, rather than in court.

• Informal resolution first. Before starting arbitration, you agree to contact us at support@crewshot.net and give us 30 days to resolve the dispute informally.
• Arbitration. Arbitration will be administered under the rules of a recognized arbitration provider, conducted by a neutral arbitrator, and may take place in Arizona or via remote proceedings. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
• Class action & jury waiver. You and CrewShot agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You and CrewShot waive any right to a jury trial.
• Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
• Opt-out. You may opt out of this arbitration agreement by sending written notice to support@crewshot.net within 30 days of first accepting these Terms.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data, GPS coordinates, or timestamps will always be accurate or suitable for any particular legal, insurance, or evidentiary purpose. You are responsible for maintaining your own backups of important content.

To the maximum extent permitted by law, CrewShot will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless CrewShot from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, or your violation of these Terms or of any third party's rights.

These Terms are governed by the laws of the State of Arizona and applicable United States federal law, without regard to conflict-of-laws principles. Subject to Section 19, any disputes not resolved through arbitration will be subject to the exclusive jurisdiction of the state and federal courts located in Arizona, and you consent to personal jurisdiction there.

You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to U.S. embargoes or sanctions, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export-control and sanctions laws.

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice to support@crewshot.net including the information required by the Digital Millennium Copyright Act (identification of the work, the allegedly infringing material and its location, your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act). We may remove infringing content and terminate repeat infringers.

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, outages or failures of third-party providers or infrastructure, internet or network failures, labor disputes, or governmental actions.

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

We may provide notices to you by email to the address associated with your Account, by posting within the Service, or by updating these Terms. You may provide notices to us at support@crewshot.net. Notices are deemed given when sent (for email) or posted.

By using the Service, you consent to receive communications from us electronically, and you agree that electronic agreements, notices, disclosures, and other communications satisfy any legal requirement that they be in writing. Your electronic acceptance of these Terms constitutes your signature.

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Changes take effect when posted unless stated otherwise, and your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

In connection with the Service you may receive non-public information about CrewShot, including pricing, product roadmaps, beta and unreleased features, security practices, and other information marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). You agree to use Confidential Information only to use the Service, to protect it with reasonable care, and not to disclose it to third parties except to your personnel or advisors who need to know it and are bound by similar obligations. These restrictions do not apply to information that is or becomes public through no fault of yours, that you already lawfully had, or that you independently develop. We will likewise protect non-public information you designate in writing as confidential. This Section does not limit either party's rights in Your Content or the Service described elsewhere in these Terms.

We may offer features, products, or services identified as beta, preview, early-access, or experimental ("Beta Features"). Beta Features are provided "as is," may be incomplete or change, and may be modified or discontinued at any time without notice. To the maximum extent permitted by law, Beta Features are provided without warranties of any kind and are excluded from any service commitments and from the limitation-of-liability floor in Section 21. Your use of Beta Features is at your own discretion and risk.

When you use the Service to manage information about your End Customers, we process that personal information on your behalf as your service provider/processor, and you are responsible for having the rights and consents to provide it (see Section 9). Our handling of that information is described in our Privacy Policy and our Data Processing Addendum, which is incorporated into these Terms by reference.

These Terms, together with our Privacy Policy, our Data Processing Addendum, and any plan or order details, constitute the entire agreement between you and CrewShot regarding the Service and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce any provision is not a waiver of that provision. There are no third-party beneficiaries to these Terms. Headings are for convenience only.

Provisions that by their nature should survive termination will survive — including ownership and intellectual property, license grants that are expressly perpetual, fees owed, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and these general provisions.

Questions about these Terms? Contact us at support@crewshot.net.